At Coeur Secret, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be in its original packaging.
- Proof of purchase is required.
For hygiene and safety reasons, opened or used skincare products cannot be returned.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
We will work quickly to resolve the issue.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Non-Returnable Items
The following items cannot be returned:
- Opened skincare products
- Used products
- Gift cards
- Sale or clearance items
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Coeur Secret LLC
Email: contact@coeursecretstore.com
Phone: +1 (863) 379-7030
Thank you for shopping with Coeur Secret.